Purchase protection

Online purchase protection

Purchase protection

Up to €1,000 / calendar year
Up to €500 / claim

Shop online securely with protection against non-delivery or a delivery that fails to meet your expectations.

If the e-merchant fails to replace or reimburse the covered good, we've got you covered – 100% of the purchase price, including all taxes, will be reimbursed. And if the good has been replaced or reimbursed, any re-shipping costs you've paid are also covered.

Main exclusions

Animals, plant perishable goods and food
Online auctions, exchange sites or secondhand goods
Goods purchased to be sold as merchandise
Goods not delivered due to a strike by the postal service or carrier, a lockdown or sabotage
Digital data to view and/or download online

Documents needed to file a claim

Your order confirmation
Copy of the delivery slip or receipt
Copy of the Lydia Black+ Account statement certifying the debited amount
Any evidence of non-conformity of the covered goods
Copy of the complaint letter and proof of sending, as well as emails exchanged with the e-merchant
Copy of the e-merchant's refusal following the complaint letter
If the goods are returned to the e-merchant, proof of their shipping costs

Questions you may have

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Online purchase protection

Main exclusions

Documents needed to file a claim

Questions you may have

Legal documents

About Qover

Do you make a claim for one of these topics?

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